Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist to join our Pretoria team. You will be responsible for providing high-quality technical support to our clients, ensuring their systems run smoothly and efficiently. Ideal candidates will possess strong problem-solving skills and the ability to communicate technical information clearly.

Responsibilities

• Serve as the first point of contact for customer technical support.
• Resolve issues related to network connectivity, software, and hardware.
• Prepare daily and monthly reports on customer interactions and resolutions.
• Train and educate customers on using the products effectively.
• Maintain knowledge of industry trends and advancements to enhance support capabilities.
• Collaborate with other departments to improve overall customer experience.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Troubleshooting Skills
• Customer Relationship Management (CRM) Software
• Database Management

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience in a help desk environment: Familiarity with supporting various IT applications.
• Knowledge of cloud services: Understanding of cloud technologies and solutions.

Benefits

• Health and wellness programs
• Retirement savings plan with company matching
• Generous leave policies
• Support for training and certifications

Company Culture

• Inclusivity: We value diverse perspectives and are committed to an inclusive workplace.
• Continuous Improvement: We promote ongoing learning and professional development for our team members.
• Customer Focus: Our aim is to exceed customer expectations through outstanding service.