Customer Service Representative

Job Description

We're on the lookout for a passionate Customer Service Representative to join our team in Durban. In this role, you will be at the forefront of our business, responsible for providing outstanding service to our clients, handling queries, and resolving issues in a timely manner.

Responsibilities

• Respond to customer inquiries regarding products and services.
• Help customers navigate the website and troubleshoot technical issues.
• Manage high-volume incoming calls and emails efficiently.
• Maintain a positive and professional demeanor at all times.
• Work collaboratively with the team to enhance customer service processes.

Requirements

Education

• Matric or equivalent
• Degree or Diploma in Communications or related field is advantageous

Experience

• 2+ years of experience in customer service roles

Technical Skills

• CRM Software
• Email Management Tools

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• Customer Service Skills Training

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Ability to handle challenging customers: Experience effectively managing difficult situations with customers.
• Proficiency in additional languages: Bilingual candidates will be given preference.

Benefits

• Competitive salary and additional bonuses
• Comprehensive health cover including dental and vision
• Flexible working arrangements and shifts
• Structured training and career development opportunities

Company Culture

• Customer-focused: Our culture revolves around the customer experience, ensuring we meet and exceed expectations.
• Innovation: We encourage new ideas and innovative thinking to improve our services.
• Supportive Environment: We provide a supportive work environment where employees can thrive and succeed.