Customer Support Representative

Job Description

As a Customer Support Representative in Durban, you will play a vital role in our customer service team. Your primary responsibility will include assisting customers with inquiries, providing product information, and resolving issues efficiently. You must have excellent communication skills and a passion for customer satisfaction, as you'll be the first point of contact for our valued clients.

Responsibilities

• Manage customer feedback and escalate unresolved issues to management.
• Conduct follow-ups with customers to ensure satisfaction.
• Educate customers about product features and benefits.
• Utilize customer service software to track requests and resolutions.
• Participate in team meetings to discuss customer service improvements.

Requirements

Education

• High school diploma or equivalent
• Bachelor’s degree in Communications or related field preferred

Experience

• 2+ years in customer service or support role

Technical Skills

• CRM Software
• Data Entry

Soft Skills

• Interpersonal Skills
• Time Management

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Training in conflict resolution: Ability to manage difficult customer situations with tact and diplomacy.
• Familiarity with customer feedback tools: Experience in gathering and analyzing customer feedback for service improvement.

Benefits

• Comprehensive health insurance plans
• Retirement savings options
• Flexible working hours
• Employee assistance program

Company Culture

• Customer First: Our customers are at the heart of everything we do; we aim to exceed their expectations.
• Innovation: We encourage new ideas and innovative approaches to enhance our services.
• Work-Life Balance: We promote a healthy work-life balance to foster well-being and productivity.