IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for users experiencing technical issues. Your role will involve troubleshooting hardware and software problems, providing timely and effective solutions while ensuring a high level of customer service.

Responsibilities

• Act as a liaison between users and IT management.
• Manage IT asset inventory and procurement.
• Provide support for mobile devices and remote working setups.
• Assist in implementing IT security measures.
• Conduct regular backups and data integrity checks.
• Participate in continuous improvement of IT services.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• ITIL Foundation certification preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Attention to Detail
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of virtualisation technologies: Experience with VMware or Hyper-V.
• Basic scripting knowledge: Ability to write basic scripts for automation.

Benefits

• Comprehensive medical aid and retirement benefits
• Performance-based bonuses
• Remote working options after probation
• Access to training and resources for skill enhancement

Company Culture

• Diversity and Inclusion: We value diversity in the workplace and are committed to fostering an inclusive culture.
• Team Collaboration: Teamwork is at the heart of our processes. We believe that collaboration leads to success.
• Work-Life Balance: We understand the importance of work-life balance and provide options to support this.