Restaurant Shift Supervisor

Job Description

As a Restaurant Shift Supervisor, you will be at the forefront of restaurant operations during your shift. Your leadership will inspire staff to provide excellent customer service, manage quality standards, and maintain a clean and welcoming environment.

Responsibilities

• Lead daily operations of the restaurant during your shift.
• Train staff on service standards, menu items, and procedures.
• Ensure all guests receive friendly and efficient service.
• Maintain a high standard of cleanliness and hygiene.
• Resolve issues and complaints in a timely manner.
• Assist with scheduling staff shifts and managing their breaks.
• Ensure compliance with cash management and health regulations.
• Conduct performance evaluations for staff.
• Collaborate with the kitchen to ensure quality of food service.
• Maintain a positive atmosphere for both staff and patrons.

Requirements

Education

• Matric or equivalent
• Diploma or degree in hospitality management preferred

Experience

• Minimum of 2 years in a senior food service role

Technical Skills

• Point of Sale (POS) Systems
• Food Safety Standards

Soft Skills

• Adaptability
• Time Management

Certifications

• First Aid Certification

Languages

• English: Fluent

Advantageous

• Experience with event planning: Ability to coordinate events and promotions within the restaurant.
• Strong network of industry contacts: Established relationships with suppliers and vendors.

Benefits

• Comprehensive health insurance
• Flexible working hours
• Performance bonuses
• Training and development programs

Company Culture

• Innovation: We embrace new ideas and encourage creativity from all team members.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive work environment.