Travel Consultant

Job Description

We are seeking an enthusiastic Travel Consultant to join our Port Elizabeth team. In this role, you will assist clients in planning their perfect getaways, providing travel advice, and booking travel arrangements while ensuring a high level of customer satisfaction.

Responsibilities

• Identify client needs and provide expert travel advice.
• Manage bookings effectively to ensure smooth travel experiences.
• Stay informed about market trends and competitor offerings.
• Resolve any travel issues or concerns that arise before or during trips.
• Contribute to marketing efforts to promote travel packages.
• Participate in team meetings to share insights and best practices.
• Enhance client satisfaction through proactive communication.
• Provide feedback on supplier services and suggest improvements.

Requirements

Education

• Matric Certificate
• Relevant diploma in Travel and Tourism is preferred.

Experience

• Minimum 2 years experience in a similar role.

Technical Skills

• Customer Service
• Travel Booking Software

Soft Skills

• Excellent Communication
• Attention to Detail

Certifications

• IATA Certification

Languages

• English: Fluent

Advantageous

• Experience in selling luxury travel packages: Familiarity with high-end travel markets and client expectations.
• Knowledge of foreign languages: Ability to communicate in multiple languages is a plus.

Benefits

• Competitive salary with performance bonuses
• Medical aid and life insurance options
• Paid time off and holiday allowances
• Opportunity for travel incentives

Company Culture

• Team Spirit: We foster a supportive and collaborative work environment.
• Growth and Learning: Our team is committed to personal and professional development.
• Client-Focused: We prioritize our clients' needs and strive to exceed their expectations.