Retail Store Manager

Job Description

Join our Durban store as a Retail Store Manager, where you will oversee daily operations, manage inventory, and ensure a high standard of customer service. With your leadership skills, you'll drive a team to achieve sales and operational goals.

Responsibilities

• Oversee staff scheduling and ensure adequate coverage.
• Implement inventory management systems to track stock levels.
• Collaborate with merchandising teams to ensure appropriate product assortment.
• Conduct regular performance reviews and provide constructive feedback.
• Ensure compliance with company policies and procedures.
• Engage with customers to build long-term relationships.
• Set an example of outstanding customer service.
• Plan and execute special events and promotions.
• Maintain a clean, safe, and visually appealing store environment.
• Report on KPIs to improve operational efficiency.

Requirements

Education

• Matric or equivalent qualification
• Business Administration Degree or Diploma is a plus

Experience

• 5 years of experience in retail management or related field

Technical Skills

• Team Building
• Customer Relationship Management

Soft Skills

• Analytical Skills
• Conflict Resolution

Certifications

• Certified Retail Management Professional

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in e-commerce retailing: Understanding of online retail platforms and strategies.
• Knowledge of market trends: Ability to analyze and forecast market dynamics.

Benefits

• Comprehensive medical aid
• Employee assistance program
• Flexible work hours
• Training and development opportunities

Company Culture

• Inclusiveness: We are committed to fostering an inclusive environment where everyone is valued.
• Growth and Development: We support the professional growth of our employees through ongoing training.
• Accountability: Everyone takes ownership of their roles and responsibilities.