Claims Coordinator

Job Description

As a Claims Coordinator, you will be responsible for managing and processing insurance claims from start to finish. You will liaise with clients, assess claims documentation, and ensure compliance with industry regulations.

Responsibilities

• Administer all aspects of the claims process from initiation to resolution.
• Engage with claimants to clarify policies and benefits.
• Review and analyze claims data for irregularities.
• Advise clients on the claims process and outcomes.
• Facilitate communication between claimants and underwriting specialists.
• Audit claims files for compliance and accuracy.
• Generate periodic claims reports for internal stakeholders.
• Actively contribute to team meetings for continuous improvement.

Requirements

Education

• Bachelor's degree in Commerce or related field
• Relevant insurance qualifications are preferred

Experience

• 3+ years of experience in claims coordination and processing

Technical Skills

• Insurance Regulations Knowledge
• Data Analysis

Soft Skills

• Problem-Solving Skills
• Team Collaboration

Certifications

• Associate in Claims (AIC)
• Insurance Risk Management Certification

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience working with multi-national clients: Prior experience interacting with clients from diverse backgrounds.
• Ability to work in a fast-paced environment: Proficiency in managing time and prioritizing tasks effectively.

Benefits

• Comprehensive health insurance coverage
• Yearly bonus incentives
• Paid time off for personal days and sick leave
• Access to training and development programs
• Family-friendly policies

Company Culture

• Innovation: We are committed to improving processes and encouraging innovative thinking among our staff.
• Health and Wellbeing: We prioritize the health and wellbeing of our employees through various wellness programs.
• Work-life Balance: Promoting a healthy work-life balance is fundamental to our company ethos.