IT Support Specialist

Job Description

We're on the lookout for an IT Support Specialist who is passionate about technology and customer service. The ideal candidate will help maintain and troubleshoot IT systems, ensuring smooth operation throughout the organization.

Responsibilities

• Act as a point of contact for IT support requests and escalations.
• Assist in the management of IT inventory and assets.
• Develop and maintain user manuals and technical documentation.
• Evaluate, recommend, and implement technology solutions to improve efficiency.

Requirements

Education

• Bachelor's degree in Information Technology or similar qualification

Experience

• 3+ years of relevant IT support experience

Technical Skills

• Troubleshooting
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Understanding of cybersecurity protocols: Basic understanding of cybersecurity measures to protect IT systems.
• Hands-on experience with software installation and upgrades: Proficient in installing and upgrading software applications.

Benefits

• Health and wellness benefits
• Flexible working hours
• Professional training opportunities
• Employee assistance program

Company Culture

• Diversity and Inclusion: We strive to create an inclusive environment where everyone is welcomed.
• Work-Life Balance: We support a healthy work-life balance for all our employees.
• Community Engagement: We encourage our employees to engage with the local community.