IT Helpdesk Technician

Job Description

Join our Durban-based team as an IT Helpdesk Technician. This role involves diagnosing hardware and software issues, assisting users, and maintaining the IT network. We value innovative problem solvers who thrive in a fast-paced environment.

Responsibilities

• Provide technical assistance and support for incoming queries.
• Monitor and maintain computer systems and networks.
• Assist with the administration of IT systems, including servers and data backups.
• Collaborate with IT teams to improve existing systems and processes.
• Ensure compliance with IT security policies and best practices.

Requirements

Education

• Degree in Computer Science or related field
• Certifications in ITIL or similar frameworks are preferred

Experience

• 2-4 years of experience in technical support

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Customer Service
• Time Management

Certifications

• ITIL Foundation
• Microsoft Certified: Modern Desktop Administrator

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP technologies: Experience with Voice over IP systems and troubleshooting.
• Certification in Cybersecurity basics: Knowledge of security protocols and best practices for IT.

Benefits

• Health, dental, and vision insurance
• Generous leave policies including vacation and sick days
• Training and professional development opportunities
• Team-building activities and social events

Company Culture

• Inclusivity: We embrace diversity and ensure every voice is heard.
• Work-Life Balance: Promotion of a healthy work-life balance for all employees.
• Employee Recognition: Regular recognition programs for outstanding contributions.