IT Support Technician

Job Description

Our team is seeking an IT Support Technician who will play a critical role in maintaining our IT infrastructure and providing technical support to our staff. The ideal candidate should have a strong understanding of both hardware and software systems, as well as excellent troubleshooting skills.

Responsibilities

• Manage technical support requests from staff and clients.
• Implement and support IT policies and procedures.
• Provide hardware and software troubleshooting assistance.
• Coordination of service providers for technical issues.
• Keep inventory of IT equipment and manage procurement.
• Assist in the documentation of IT processes and procedures.
• Support the implementation of new IT projects.

Requirements

Education

• Relevant IT certifications are a plus (e.g., CompTIA A+, Cisco Certified Technician)

Experience

• 2+ years of experience in a help desk or technical support role

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with cloud services (e.g., AWS, Azure): Familiarity with cloud computing platforms and services.
• Scripting skills (e.g., PowerShell, Python): Ability to write simple scripts for automation.

Benefits

• Comprehensive health insurance
• Employee training and development programs
• Work-life balance initiatives
• Remote work options available

Company Culture

• Innovation: Our team is encouraged to think creatively and explore new solutions to problems.
• Work-Life Balance: We support a healthy balance between work and personal life through flexible working arrangements.
• Respect and Support: We foster a respectful workplace, where every individual is supported in their role.