IT Support Specialist

Job Description

As an IT Support Specialist, you will provide vital support to our team, responsible for diagnosing and resolving technical issues, maintaining IT systems, and ensuring customer satisfaction through excellent service.

Responsibilities

• Respond to and resolve technical support tickets within agreed SLAs.
• Perform regular system maintenance and updates on IT equipment.
• Educate users on best practices for IT security and usage.
• Monitor and maintain hardware and software inventory.
• Conduct training sessions for end-users on new systems.
• Interface with vendors for the procurement of IT resources.

Requirements

Education

• Relevant IT certifications

Experience

• 3+ years of progressive IT support experience

Technical Skills

• Linux

Soft Skills

• Adaptability

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP systems: Experience with Voice over IP systems is a plus.
• Familiarity with remote support tools: Experience with tools like TeamViewer or Remote Desktop.

Benefits

• Medical aid and provident fund
• Generous leave policy
• Opportunity for professional development
• Flexible working hours

Company Culture

• Innovative Environment: We create a culture that promotes innovation and encourages team members to think outside the box.
• Supportive Community: Our team thrives on support, collaboration, and a commitment to growth.
• Work-Life Balance: We value the well-being of our employees and promote a healthy work-life balance.