First-Line Supervisors of Passenger Attendants

Job Description

We are seeking a motivated First-Line Supervisor to lead our team of passenger attendants in delivering exceptional customer service. This role involves overseeing daily operations, managing customer inquiries, and ensuring staff are well-trained and motivated to provide top-notch service.

Responsibilities

• Oversee daily operations of the customer service team.
• Manage service requests and ensure they are resolved promptly.
• Implement and enforce customer service policies and procedures.
• Conduct performance evaluations and provide feedback.
• Foster a positive and productive working environment.
• Handle escalated customer issues and complaints.

Requirements

Education

• Matric Certificate
• Degree in Business or related field is preferred

Experience

• 3+ years in a similar supervisory role

Technical Skills

• Call center software

Soft Skills

• Team management

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in a call center environment: Hands-on experience managing customer service operations in a busy call center.
• Knowledge of the industry: Familiarity with customer service trends and best practices.

Benefits

• Competitive salary package
• Performance-based bonuses
• Health and wellness programs
• Flexible work hours

Company Culture

• Collaboration: We foster a collaborative environment where teamwork is prioritized.
• Innovation: Encouraging innovative thinking and creative solutions is at our core.
• Diversity: We are committed to building a diverse team that reflects the communities we serve.