Hotel Manager

Job Description

We are seeking a passionate and experienced Hotel Manager to oversee daily operations and ensure guest satisfaction at our Pretoria location. The successful candidate will possess strong leadership abilities and a thorough understanding of hotel management principles.

Responsibilities

• Lead daily operations to ensure profitable management of the hotel.
• Supervise recruitment, training, and performance management of hotel staff.
• Prepare and manage budgets, forecasts, and financial reports.
• Drive guest loyalty through exceptional service and personalized experiences.
• Ensure compliance with all legal and safety regulations.
• Develop and maintain relationships with suppliers and contractors.
• Monitor and improve hotel metrics, aiming for continuous improvement.
• Create marketing campaigns to attract new guests and strengthen repeat business.
• Represent the hotel in community events and partnerships.
• Facilitate regular staff meetings to promote open communication and feedback.

Requirements

Education

• Bachelor's degree in Hospitality or Business Management
• MBA or similar advanced qualification preferred

Experience

• 5 years of prior experience managing a hotel or similar hospitality venue

Technical Skills

• Revenue Management
• Operations Management

Soft Skills

• Customer Service
• Team Building

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent

Advantageous

• Proficiency in additional languages: Ability to communicate in multiple languages is an asset.
• Experience in luxury hotel management: Prior experience in managing high-end hotel brands.

Benefits

• Comprehensive health insurance
• Annual bonuses based on performance
• Growth opportunities within the company
• Discounted stays at all affiliated hotels

Company Culture

• Emphasis on Diversity: We promote a diverse workplace and welcome applicants from all backgrounds.
• Community Engagement: We actively engage with and support our local community through various initiatives.
• Passion for Hospitality: Our team shares a passion for creating memorable guest experiences.