IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you'll be the backbone of our IT service delivery, ensuring all tech-related issues are resolved promptly. Your role includes troubleshooting hardware and software problems, providing user support, and maintaining system integrity.

Responsibilities

• Manage backup processes to protect system integrity.
• Support IT projects by providing technical expertise.
• Investigate and resolve escalated support tickets.
• Stay informed of emerging technologies and industry trends.
• Prepare reports on IT support metrics for management.
• Collaborate with vendors for equipment maintenance and upgrades.

Requirements

Education

• Higher Certificate in IT or related field

Experience

• At least 3 years of experience in a helpdesk or technical support environment

Technical Skills

• Software Troubleshooting
• Hardware Setup

Soft Skills

• Customer Service
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with virtualized environments: Familiarity with VMware, Hyper-V, or similar technologies.
• Knowledge of cloud services: Understanding of cloud platforms such as AWS or Azure.

Benefits

• Comprehensive health and wellness coverage
• Generous leave policies including family responsibility leave
• Opportunities for professional growth and training
• Remote work flexibility post-probation
• Performance bonuses available

Company Culture

• Supportive Environment: We create an environment where team members support one another in achieving their goals.
• Work-Life Balance: We understand the importance of balancing work and personal life for overall well-being.
• Continuous Learning: We believe in continuous learning and provide opportunities for personal and professional growth.