E-commerce Manager

Job Description

As an E-commerce Manager, you will be at the forefront of our online retail efforts in Port Elizabeth. Your expertise in e-commerce operations will help shape our strategies for driving online sales. With a focus on analytics and user engagement, this role aims to maximize our online presence and enhance the overall shopping experience. We’re looking for someone who thrives in a fast-paced environment and effectively manages the e-commerce lifecycle.

Responsibilities

• Oversee daily operations of the e-commerce platform to ensure maximum availability.
• Review and analyze sales reports to inform procurement decisions.
• Engage with customers online through various channels to boost retention.
• Provide insights for product development based on consumer feedback.
• Manage relationships with vendors and third-party services.
• Innovate new ways to engage customers and improve conversion rates.
• Ensure compliance with legal requirements for e-commerce operations.
• Supervise the design and implementation of marketing collateral.
• Lead the development of the e-commerce strategy roadmap.
• Communicate effectively with stakeholders regarding project status.

Requirements

Education

• Bachelor's degree in a relevant field such as Business or Marketing
• Master's degree is an asset

Experience

• 3-5 years of hands-on experience in e-commerce management or digital marketing roles

Technical Skills

• SEO Techniques
• E-commerce Analytics

Soft Skills

• Project Management
• Interpersonal Skills

Certifications

• HubSpot Inbound Marketing Certification
• PPC Advertising Certification

Languages

• English: Fluent

Advantageous

• Familiarity with Marketing Automation Tools: Experience with Mailchimp, Marketo, or similar tools for managing marketing campaigns.
• Knowledge of E-commerce Regulations: Understanding of compliance and legal requirements for online selling.

Benefits

• Comprehensive health and dental coverage
• Generous leave policy and work-life balance initiatives
• Access to training and development programs
• Inclusive workplace culture promoting diversity

Company Culture

• Continuous Learning: We support ongoing education and development for our team members.
• Empowerment: We empower our employees to take initiative and drive success.
• Community Engagement: We encourage our team to contribute to the community through various initiatives.