Technical Support Specialist

Job Description

As a Technical Support Specialist in Johannesburg, you'll be responsible for assisting clients with technical issues across various platforms. Your role will include troubleshooting hardware and software problems, providing guidance to users, and ensuring a high level of customer satisfaction.

Responsibilities

• Evaluate and resolve technical issues for clients in a timely manner.
• Record all technical support interactions in the system.
• Assist clients with product installations and configurations.
• Share knowledge and provide guidance on product functionalities.
• Collaborate with other departments for issue resolution.
• Drive client satisfaction through proactive communication.
• Manage and prioritize multiple support requests effectively.

Requirements

Education

• Certified IT Support Professional (CITSP)
• CompTIA A+ certification is preferred

Experience

• 3+ years in IT support or technical assistance roles

Technical Skills

• Remote Support Tools
• Operating Systems

Soft Skills

• Empathy
• Adaptability

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Experience in a related field: Background in IT consulting or systems administration.
• Proficiency in cloud services: Knowledge of cloud platforms such as AWS or Azure.

Benefits

• Attractive compensation package
• Health and wellness programs
• Training and development opportunities
• Flexible working hours

Company Culture

• Respect: We foster a respectful environment where all opinions are valued.
• Diversity: We celebrate diversity and inclusivity in our workplace.
• Community Engagement: We actively engage with and support our community through various initiatives.