Customer Service Representative

Job Description

We are seeking a talented Graphic Designer to join our Johannesburg team. The ideal candidate will possess a keen eye for aesthetics and attention to detail, with experience in creating compelling visuals across various platforms. You will collaborate closely with our marketing and development teams to create stunning graphics that enhance our brand identity and engage our customers.

Responsibilities

• Utilize CRM software to track customer interactions.
• Follow up with customers to ensure their needs are met.
• Work closely with sales and technical teams to resolve complex issues.
• Update customers on new products and services.
• Provide personalized service to enhance customer relationships.

Requirements

Education

• Matric Certificate
• Degree in Business Administration or related field is preferred

Experience

• 2+ years in a call center environment

Technical Skills

• Technical Support
• Social Media Engagement

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with customer feedback tools: Capable of using tools to monitor and improve customer satisfaction.
• Experience working in a high-volume environment: Ability to thrive in a busy customer service setting.

Benefits

• Comprehensive health insurance
• Annual bonus based on performance
• Professional development opportunities
• Employee assistance programs

Company Culture

• Customer Focus: Our customers are at the heart of everything we do.
• Diversity: We celebrate diverse perspectives and backgrounds.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.