Help Desk Technician

Job Description

We are searching for a Help Desk Technician to join our support team in Durban. The ideal candidate will provide excellent customer service and technical assistance across our company, ensuring our technology runs smoothly.

Responsibilities

• Deliver outstanding customer service with a focus on user satisfaction.
• Identify and escalate priority issues to appropriate personnel.
• Follow up with users for feedback on support interactions.
• Contribute to the creation of knowledge base articles.
• Stay current with new technologies and provide suggestions for improvements.
• Assist with onboarding of new employees and setup of their IT resources.

Requirements

Education

• National Certificate in IT or related field
• Bachelor's degree in Computer Science is a plus

Experience

• 1-2 years of experience in customer service or technical support

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Proficiency in ticketing tools like Jira or Zendesk: Experience managing support tickets using industry-standard tools.
• Familiarity with SQL databases: Basic knowledge of SQL for database queries.

Benefits

• Comprehensive medical aid
• Performance bonuses
• Skill development opportunities
• Employee assistance programs

Company Culture

• Innovation: We encourage creative thinking and support innovative ideas within our team.
• Team Spirit: We promote teamwork and collaboration in achieving our goals.
• Work-Life Balance: We support a healthy work-life balance for all our employees.