IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our Bloemfontein team. This role involves providing technical support, troubleshooting issues, and maintaining IT systems. The ideal candidate should have a solid understanding of IT hardware and software, excel in communication, and be comfortable working in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service to all users requiring IT assistance.
• Configure and install new software applications.
• Assist in managing backups and disaster recovery processes.
• Monitor and respond to alerts from monitoring systems.
• Participate in training sessions for staff on new technologies.
• Review and escalate unresolved issues to senior staff.
• Stay updated on emerging technologies to enhance skills.
• Engage in continuous learning to improve technical knowledge.

Requirements

Education

• Degree in Computer Science or related field
• Preferred certifications in IT support areas

Experience

• 3+ years in IT support, ideally in a corporate environment

Technical Skills

• Linux
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Afrikaans: Proficient

Advantageous

• Experience in cybersecurity best practices: Knowledge of keeping systems secure from threats.
• Knowledge of cloud technologies: Experience with services like AWS or Azure.

Benefits

• Comprehensive health insurance and wellness programs
• Annual training allowances for skill development
• Flexible working hours for a better work-life balance
• Opportunities for career advancement

Company Culture

• Innovation-focused: Our culture promotes innovative thinking and creative problem-solving.
• Supportive Environment: We provide a supportive environment for our employees to thrive.
• Community Engagement: We actively engage with our local community to foster relationships.