IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician. This role involves assisting users with technical issues, maintaining systems, and providing administrative support. We are looking for someone who is passionate about technology and enjoys resolving problems efficiently.

Responsibilities

• Provide technical support to users via phone, email, and in person.
• Diagnose and troubleshoot hardware and software issues.
• Maintain and configure workstations, printers, and network devices.
• Assist in the setup and deployment of IT equipment.
• Document and track user inquiries and resolutions.
• Manage user accounts and permissions in active directories.
• Support ongoing maintenance and upgrades for existing systems.

Requirements

Education

• Diploma in Information Technology or related field
• Certification in IT support (e.g., CompTIA A+) is an advantage

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows and Mac OS
• Networking
• Help Desk Software

Soft Skills

• Customer Service
• Problem-solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Familiarity with cloud platforms like AWS or Azure.
• Knowledge of ITIL principles: Understanding of IT service management practices to enhance service delivery.

Benefits

• Competitive salary and benefits package
• Flexible working hours
• Opportunities for professional development
• Health insurance and pension plan

Company Culture

• Team Spirit: We believe in fostering a collaborative and supportive environment.
• Innovation: Encouraging creative problem-solving and innovative thinking.