Barista

Job Description

Join us as a Barista, where you'll be responsible for crafting delicious coffee beverages and providing outstanding customer service. If you have a passion for coffee and enjoy interacting with people, this could be the perfect role for you.

Responsibilities

• Create an inviting environment for customers through excellent service.
• Serve coffee and food items in a timely manner.
• Monitor inventory levels and assist with ordering supplies.
• Participate in staff meetings and training sessions.
• Provide feedback to management on customer preferences.
• Prepare beverages following standardized recipes.
• Engage in upselling and suggestive selling techniques.
• Handle customer complaints in a professional manner.
• Be a representative of our brand values and mission.

Requirements

Education

• High School Diploma or equivalent
• Formal barista training is preferred

Experience

• 1-2 years of experience, preferably in a café setting

Technical Skills

• Latte Art Skills
• Point of Sale Systems

Soft Skills

• Multitasking
• Adaptability

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Experience in customer loyalty programs: Familiarity with managing and promoting loyalty rewards.
• Barista competition experience: Participation in local barista competitions is a plus.

Benefits

• Health and wellness benefits
• Paid time off and sick leave
• Regular team-building events
• Support for barista training and development

Company Culture

• Innovation in Service: We are always looking for new ways to improve our offerings and customer engagement.
• Team Spirit: We promote a strong sense of teamwork and collaboration among staff.
• Continuous Learning: We encourage staff to pursue learning opportunities and improve their skills.