E-commerce Manager

Job Description

Looking for an E-commerce Manager to lead our online sales strategies in Durban. The successful candidate will pivot to creating and managing digital marketing campaigns, optimizing product listings, and ensuring a seamless customer experience. You will play a critical role in growing our online sales and enhancing our brand presence in the digital marketplace.

Responsibilities

• Create marketing content for product launches and promotions.
• Evaluate and implement new e-commerce platforms and technologies.
• Develop strategies for customer retention and loyalty programs.
• Monitor social media engagement and brand reputation.
• Coordinate product launches and seasonal promotions.
• Assess and report on customer metrics such as satisfaction and retention.
• Conduct training workshops for the e-commerce team.

Requirements

Education

• Bachelor's degree in Marketing or Business Management
• Relevant certifications in digital marketing are advantageous

Experience

• 5-7 years of e-commerce management experience

Technical Skills

• Digital Advertising
• Content Management Systems

Soft Skills

• Creativity
• Negotiation

Certifications

• Certified Digital Marketing Professional
• HubSpot Inbound Marketing Certification

Languages

• English: Fluent

Advantageous

• Knowledge of email marketing strategies: Experience in developing effective email marketing campaigns.
• Experience with social media marketing: Proficient in leveraging social media to drive e-commerce growth.

Benefits

• Comprehensive health insurance package
• Generous leave policies
• Professional development opportunities
• Employee discounts on products

Company Culture

• Diversity and Inclusion: We are dedicated to building a diverse team and creating an inclusive workplace for everyone.
• Continuous Development: We invest in our employees' growth through training and mentorship opportunities.
• Customer Focus: Our customers are at the center of everything we do, guiding our decisions and strategies.