Retail Manager

Job Description

We are seeking an experienced Retail Manager to oversee our store operations in Durban. You will be responsible for driving sales, managing a dynamic team, and ensuring a top-notch customer experience. This role requires a strong leader with excellent communication and problem-solving skills.

Responsibilities

• Ensure the store operates within budget and meets financial objectives.
• Foster a positive shopping environment and culture among staff.
• Oversee training sessions for new team members on operations and customer service.
• Implement inventory management techniques to reduce shrinkage.
• Develop initiatives that enhance customer loyalty and retention.
• Collaborate with other managers to drive overall business success.
• Utilize technology to improve operational efficiency.
• Conduct regular evaluations for store performance.
• Engage with customers to gather feedback and improve shopping experience.
• Lead by example in sales, customer service, and operational standards.

Requirements

Education

• Bachelor's degree in Business Administration or related field

Experience

• 3+ years of experience in retail management or supervisory role

Technical Skills

• Sales Strategy Development
• Inventory Management
• Customer Relationship Management

Soft Skills

• Leadership
• Communication
• Problem-solving

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with e-commerce platforms: Knowledge and hands-on experience with online retail systems.
• Familiarity with POS systems: Experience in managing and using point-of-sale systems.

Benefits

• Competitive salary package including benefits.
• Health insurance and wellness programs.
• Discounts on store products.
• Opportunities for career advancement.
• Regular team-building events and activities.

Company Culture

• Team Spirit: We believe in collaboration and supporting one another to achieve shared goals.
• Customer-Centric Approach: Our customers are at the heart of everything we do.
• Continuous Improvement: We strive for excellence and encourage our team to enhance their skills and knowledge.