Medical Secretary and Administrative Assistant

Job Description

As a Medical Secretary and Administrative Assistant, you will play a crucial role in the daily operations of our healthcare facility. Your responsibilities will include managing patient appointments, handling administrative tasks, and ensuring smooth communication between patients and healthcare providers.

Responsibilities

• Conduct preliminary patient assessments and gather necessary information.
• Maintain cleanliness and organization in the office area.
• Assist in coordinating patient follow-up appointments.
• Prepare and dispatch patient correspondence.
• Provide assistance with medical billing and coding.
• Keep track of office supplies and reorder as necessary.
• Support case management and patient advocacy efforts.
• Assist in managing conflicts and resolving patient issues.
• Participate in quality assurance and compliance audits.
• Provide general administrative support to the healthcare team.

Requirements

Education

• High School Diploma or equivalent
• Higher Certificate in Medical Administration is preferred

Experience

• 1-3 years of experience in a medical or clinical setting.

Technical Skills

• Electronic Health Records (EHR)
• Data Entry

Soft Skills

• Attention to Detail
• Time Management

Certifications

• Health and Safety Training Certification
• Basic Life Support (BLS) Certification is a plus

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Medical Reception Certification: Certification that bolsters credentials and expertise in medical reception.
• Experience in customer service roles: Proven experience delivering high-quality customer service enhances the role's effectiveness.

Benefits

• Comprehensive medical insurance
• Annual leave and sick leave benefits
• Employee wellness programs
• Training and upskilling opportunities

Company Culture

• Innovation: We embrace innovation, continuously seeking better ways to provide healthcare.
• Inclusivity: Our diverse team reflects the communities we serve, and inclusivity is at the core of our values.
• Professional Growth: We offer pathways for career development and encourage staff to pursue professional growth.