IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our dynamic team in Bloemfontein. The ideal candidate will provide top-notch technical support and ensure the smooth operation of our IT systems. This role involves troubleshooting hardware and software issues, assisting users with technical difficulties, and maintaining IT infrastructure.

Responsibilities

• Respond to user inquiries regarding computer systems, software, and hardware.
• Support troubleshooting efforts for both software and hardware failures.
• Maintain and upgrade existing systems and software applications.
• Assist in managing backup and recovery processes for data protection.
• Conduct regular system audits to ensure compliance with company policies.
• Collaborate with the IT team to enhance overall IT services.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or a related role

Technical Skills

• Windows and Mac OS
• Network Configuration
• Remote Desktop Support

Soft Skills

• Customer Service
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud computing platforms: Familiarity with platforms like AWS or Google Cloud can be advantageous.
• Basic scripting knowledge: Knowledge of scripting languages like Python or Bash is a plus.

Benefits

• Health and wellness benefits
• Paid time off and flexible working hours
• Opportunities for professional development and certifications
• Supportive work environment

Company Culture

• Teamwork: We believe in collaboration and encourage teamwork to foster innovative solutions.
• Continuous Improvement: We strive for excellence through ongoing training and development.
• Customer-Centric Approach: Our focus is always on delivering the best experience for our users.