Hospitality Manager

Job Description

We are in search of a proactive and experienced Hospitality Manager who will be responsible for ensuring the smooth operation of our hotel in Johannesburg. The ideal candidate will possess strong leadership skills and a passion for guest satisfaction, overseeing daily operations, managing staff, and maintaining exceptional service standards.

Responsibilities

• Direct daily operations to maximize guest satisfaction.
• Supervise staff performance and ensure superior service delivery.
• Develop innovative programs to enhance guest experiences.
• Manage hotel inventory and procurement processes.
• Liaise with vendors and service providers to ensure quality.
• Conduct inspections of guest rooms and public areas.
• Prepare reports on hotel performance and guest satisfaction.
• Cultivate relationships with guests to encourage repeat visits.
• Estimate staffing needs and hire accordingly.
• Coordinate with maintenance for upkeep of hotel facilities.

Requirements

Education

• Bachelor's degree in Business Administration or similar field
• Master's degree in Hospitality Management is preferred

Experience

• 6+ years in hospitality or hotel management

Technical Skills

• Operational Management
• Customer Service

Soft Skills

• Team Leadership
• Analytical Thinking

Certifications

• Hospitality Management Certification
• Wine & Food Pairing Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Bilingual in English and Afrikaans: Fluency in both languages preferred for better guest interaction.
• Experience in a luxury hotel environment: Background in luxury hospitality settings is advantageous.

Benefits

• Comprehensive health insurance and retirement plans
• Opportunities for career advancement
• Employee discounts on hotel stays
• Annual team-building retreats

Company Culture

• Inclusiveness: We strive to create a diverse and inclusive environment where every staff member can thrive.
• Respect and Integrity: Our operations are based on respect and integrity, fostering a positive workplace culture.
• Commitment to Excellence: We are dedicated to maintaining high standards and striving for excellence in everything we do.