IT Support Technician

Job Description

Join our team as an IT Support Technician in the vibrant city of Cape Town. In this role, you will provide technical support to staff, ensuring all IT systems are functioning optimally. A strong understanding of network systems and user support is essential for success in this position.

Responsibilities

• Provide exceptional customer service while resolving technical issues.
• Conduct routine maintenance on IT systems to ensure operational efficiency.
• Participate in IT projects and upgrades when necessary.
• Support remote users by troubleshooting connectivity and software issues.
• Assist in the development of training materials for staff.

Requirements

Education

• National Certificate in Information Technology
• Bachelor's degree in Computer Science or related field is a plus

Experience

• At least 2 years of direct IT support experience

Technical Skills

• Firewall and Security
• Cloud Services

Soft Skills

• Customer Service
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience with network monitoring tools: Proficiency in using tools for network performance monitoring.
• Experience with Help Desk software: Knowledgeable in using Help Desk ticketing systems for support management.

Benefits

• Comprehensive medical aid and wellness incentives
• Generous leave policies including annual leave and sick leave
• Flexible working hours and remote work options
• Professional development workshops and courses

Company Culture

• Continuous Improvement: We prioritize continuous learning, ensuring our team stays updated with the latest technologies.
• Diversity and Inclusion: We take pride in our diverse team and promote an inclusive culture where everyone is welcome.
• Work-Life Balance: We value work-life balance and encourage flexible working arrangements to support our staff.