Hotel Manager

Job Description

We are on the lookout for a passionate and experienced Hotel Manager to oversee operations at our prestigious Johannesburg location. The successful candidate will be responsible for managing daily operations, ensuring guest satisfaction, and leading our dedicated team to achieve outstanding results.

Responsibilities

• Supervise hotel staff and ensure proper training and development.
• Set targets for guest satisfaction and monitor results.
• Develop and execute marketing initiatives to boost bookings.
• Implement effective inventory and supply chain management practices.
• Conduct regular property audits to ensure quality standards are met.
• Engage with guests to foster positive relationships and solicit feedback.
• Manage the hotel's online presence and reputation through social media and review platforms.
• Coordinate event planning and execution for special occasions and corporate functions.
• Ensure operational compliance with company policies and industry regulations.
• Identify and mitigate operational risks within the hotel.

Requirements

Education

• Bachelor's degree in Hospitality Management
• Relevant certifications in Hotel Management are an asset

Experience

• 5+ years of hotel management experience, with a focus on guest service

Technical Skills

• Project Management
• Marketing Strategies

Soft Skills

• Effective Communication
• Problem-solving

Certifications

• Hotel Industry Training
• Customer Service Excellence Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of local regulations and compliance: Understanding of South African hospitality laws and regulations.
• Experience in event planning and coordination: Hands-on experience in planning and executing hotel events and functions.

Benefits

• Comprehensive medical aid and wellness programs
• Retirement plan with company contributions
• Flexible working hours and a supportive work environment
• Training and development opportunities

Company Culture

• Innovation: We encourage innovative thinking and creative solutions to enhance our guests' experiences.
• Continuous Improvement: We are committed to ongoing professional development and improvement in all aspects of hospitality.
• Respect and Integrity: We uphold the highest standards of professionalism and treat everyone with respect.