IT Support Technician

Job Description

As an IT Support Technician based in Port Elizabeth, you will be responsible for troubleshooting hardware and software issues, assisting with user support, and maintaining IT inventory. We are looking for someone with strong problem-solving abilities and a proactive approach.

Responsibilities

• Deliver hands-on support for hardware and software challenges.
• Document troubleshooting steps and solutions for reference.
• Implement IT policies and procedures to enhance security.
• Oversee the IT helpdesk ticketing system, ensuring timely resolution.
• Assist in the development of IT projects and initiatives.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology

Experience

• 3+ years of experience in a technical support role

Technical Skills

• ITIL Foundations Certification
• Virtualization technologies

Soft Skills

• Critical thinking
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity best practices: Understanding security protocols and the importance of data protection.
• Basic scripting skills: Ability to write scripts for automation of repetitive tasks.

Benefits

• Comprehensive health benefits and wellness packages.
• Generous contributions to retirement savings.
• Flexible working conditions to promote work-life balance.
• Continuous professional development and training.

Company Culture

• Diversity and Inclusion: Commitment to creating a diverse and inclusive workplace that values all perspectives.
• Community Engagement: We actively participate in community initiatives and encourage employee involvement.