Customer Service Representative

Job Description

We are seeking a Customer Service Representative to provide top-notch service to our customers in Johannesburg. In this role, you will respond to customer queries, resolve complaints, and offer guidance regarding our services. Your communication skills and ability to connect with customers will be key to your success in this role.

Responsibilities

• Manage and resolve customer complaints in a timely manner.
• Assist customers in understanding the features and benefits of our products.
• Track and report on customer service metrics and KPIs.
• Work with management to develop strategies for improving customer service.

Requirements

Education

• Matric certificate or equivalent
• Certification in Customer Service Management is a plus

Experience

• 2-4 years in customer service with a focus on support and sales

Technical Skills

• Help Desk Software
• Data Entry

Soft Skills

• Adaptability
• Empathy

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Proficiency in additional languages: Fluency in additional South African languages is an asset.
• Experience with customer feedback tools: Familiarity with tools that assess customer satisfaction and feedback.

Benefits

• Comprehensive health insurance packages
• Flexi-time and the possibility of remote working days
• Employee discounts and perks
• Continuous training and professional development

Company Culture

• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive environment for all.
• Continuous Improvement: We are committed to continuous improvement, encouraging feedback and personal development.
• Work-Life Balance: We promote a healthy work-life balance for all employees.