Help Desk Technician

Job Description

Join our team as a Help Desk Technician where your expertise will help clients resolve their technical issues efficiently. You will work closely with the technical support team to ensure all customer queries are addressed promptly and effectively, making this an exciting opportunity for those who enjoy facilitating technology solutions.

Responsibilities

• Respond to and prioritize support requests from clients.
• Log and track issues, ensuring clear communication with users.
• Provide guidance on the use of company software and systems.
• Evaluate and recommend upgrades or changes to existing systems.
• Assist in the onboarding process of new users.
• Work closely with IT staff to address escalated issues effectively.

Requirements

Education

• National Certificate in IT or equivalent
• Bachelor’s degree in IT is preferred

Experience

• At least 3 years of hands-on experience in IT support.

Technical Skills

• Linux OS
• Remote Desktop Applications

Soft Skills

• Problem-solving
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Entry Networking Technician (CCENT)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Basic understanding of SQL: Knowledge of SQL for basic database queries is a plus.
• Project Management Certification: Certification in project management methodologies such as Agile or Scrum.

Benefits

• Health and wellness programs
• Employee assistance programs
• Annual performance bonuses
• Training and certification opportunities

Company Culture

• Innovation: We encourage innovative thinking and welcome new ideas from all team members.
• Work-Life Balance: We understand the importance of work-life balance and support flexible working arrangements.
• Recognition: Our employees are recognized for their contributions and achievements in the workplace.