Customer Support Representative

Job Description

We are looking for a dedicated Customer Support Representative to join our vibrant team in Cape Town. The successful candidate will be responsible for providing exceptional support to our customers, resolving their queries, and ensuring they have a positive experience with our products and services.

Responsibilities

• Handle customer queries on a day-to-day basis ensuring a high service standard.
• Proactively seek ways to enhance the customer experience.
• Support the team in achieving sales and customer satisfaction goals.
• Participate in training for new tools and systems as needed.
• Monitor customer feedback to drive improvements in service delivery.

Requirements

Education

• Matric or equivalent
• Degree or diploma in Business Administration or Customer Service preferred

Experience

• 3+ years of experience in customer service or support

Technical Skills

• Zendesk
• Data Analysis

Soft Skills

• Problem-solving
• Team Player

Languages

• Afrikaans: Basic
• English: Fluent

Advantageous

• Experience in a fast-paced environment: Ability to adapt to rapid changes and manage stress effectively.
• Multilingual skills: Proficiency in additional languages is a plus.

Benefits

• Attractive salary package
• Comprehensive medical aid coverage
• A generous leave policy with public holidays off
• Continuous training and career development opportunities

Company Culture

• Innovation: We encourage innovative thinking and creative solutions.
• Respect: We respect each other's ideas and contributions.
• Open Communication: We promote open lines of communication at all levels.