Customer Support Representative

Job Description

We are seeking a dedicated Customer Support Representative who can assist and engage with our customers effectively. Your contributions will significantly impact our service quality and customer relationships. If you're enthusiastic about customer service and have a knack for problem-solving, this role is perfect for you!

Responsibilities

• Engage with customers to understand their needs and requirements.
• Manage customer inquiries using a ticketing system.
• Train and mentor junior staff in best practices.
• Develop and maintain knowledge of company products.
• Contribute to team meetings and insights for service improvement.

Requirements

Education

• Matric (Grade 12) or equivalent
• Higher qualification in Customer Service or related field preferred

Experience

• 2+ years of experience in a customer support role

Technical Skills

• Experience with Zendesk or similar software
• Basic troubleshooting skills

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Familiarity with multiple languages: Ability to communicate in Afrikaans or Xhosa is an asset.
• Prior experience in a retail environment: Familiarity with retail customer interactions.

Benefits

• Comprehensive health insurance
• Annual salary reviews
• Flexible working hours
• Professional growth opportunities

Company Culture

• Supportive Leadership: Leadership is committed to supporting employees in their career development.
• Community Engagement: We actively participate in community service and social responsibility initiatives.
• Innovative Approach: We encourage creative solutions and innovative thinking from every team member.