Technical Support Specialist

Job Description

We're looking for a Technical Support Specialist to join our Durban team. In this role, you'll troubleshoot technical issues, provide exceptional customer service, and ensure clients have the best experience with our products.

Responsibilities

• Act as the first point of contact for customer issues and ensure all queries are addressed.
• Work closely with product and development teams to provide feedback from customers.
• Keep detailed records of customer interactions and document solutions to common problems.
• Participate in regular team meetings to discuss ongoing issues and share best practices.
• Assist in the creation of user documentation and training materials.
• Engage in personal development and training opportunities to enhance skills and service delivery.

Requirements

Education

• Diploma in IT or related field

Experience

• 3+ years of experience in a similar technical role

Technical Skills

• Help Desk Software
• Remote Troubleshooting Tools

Soft Skills

• Problem Solving
• Empathy

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Understanding of cloud computing and related support requirements.
• Proficiency in a second language: Adding another language to your skill set is a plus.

Benefits

• Comprehensive health care coverage
• Flexible working hours
• Employee training and development initiatives
• Team-building activities and events

Company Culture

• Innovation Driven: We encourage innovative thinking and support our team in exploring new ideas.
• Professional Growth: Opportunities for professional development and career advancement are a priority.
• Team Spirit: Team bonding and cooperation are central to our company ethos.