Customer Service Representative

Job Description

We are seeking a friendly and efficient Customer Service Representative to join our dynamic team in East London. Your role will involve interacting with customers via phone, email, and chat, addressing their needs, and providing solutions to enhance their experience with our brand. A positive attitude and problem-solving skills are essential.

Responsibilities

• Engage with customers to understand their needs and guide them to appropriate services.
• Track and follow up on customer issues to ensure resolution.
• Contribute to team goals by sharing best practices and insights.
• Handle escalated complaints with professionalism and empathy.
• Stay updated on product offerings and changes to facilitate effective customer support.

Requirements

Education

• Matric certificate or equivalent
• Diploma in Customer Service or related field preferred

Experience

• 3+ years of experience in a customer-facing role

Technical Skills

• CRM Tools
• Data Entry

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent
• isiXhosa: Basic

Advantageous

• Previous experience in a call centre environment: Experience in a fast-paced call centre can improve adaptability.
• Familiarity with the retail industry: Understanding retail dynamics will aid in customer interactions.

Benefits

• Comprehensive health and wellness program
• Annual performance bonuses
• Flexible scheduling options
• Professional development opportunities

Company Culture

• Diversity and Inclusion: We celebrate diversity and foster an inclusive environment.
• Work-Life Balance: We support our employees in maintaining a healthy work-life balance.
• Innovation: We encourage creativity and new ideas to improve our processes.