IT Support Technician

Job Description

As an IT Support Technician, you will play a critical role in providing technical support to our clients and staff. Your responsibilities will include troubleshooting hardware and software issues, ensuring efficient network operations, and assisting with IT administration tasks. The ideal candidate is tech-savvy, patient, and has a passion for helping others solve their IT problems.

Responsibilities

• Provide excellent customer service to internal and external users.
• Manage inventory of IT equipment and supplies.
• Perform system backups and restores as required.
• Assist with the rollout of new applications and technologies.
• Coordinate with vendors for hardware repairs and support.
• Keep up-to-date with the latest IT trends and best practices.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in a relevant field is preferred

Experience

• 2+ years of experience in IT support or help desk environment

Technical Skills

• Active Directory Management
• Remote Desktop Support

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification
• Microsoft Certified: Windows Client

Languages

• English: Fluent

Advantageous

• Experience with VoIP Systems: Knowledge of voice-over-IP technologies and systems.
• Proficiency in Scripting Languages: Basic knowledge of scripting languages like PowerShell or Bash.

Benefits

• Comprehensive health insurance
• Annual performance bonuses
• Opportunities for career advancement
• Support for further education and certifications

Company Culture

• Innovation Driven: We embrace innovation and encourage our team to explore new ideas.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.
• Employee Well-being: We support employee well-being with health initiatives and a positive workplace culture.