IT Support Technician

Job Description

We are searching for an IT Support Technician in Bloemfontein to provide critical technical assistance and support to our users. The ideal candidate should possess strong problem-solving skills and a passion for technology. You will be responsible for troubleshooting hardware and software issues while ensuring smooth IT operations.

Responsibilities

• Serve as the primary contact for IT support queries.
• Resolve technical issues efficiently to minimize downtime.
• Conduct regular audits of hardware and software.
• Assist in maintaining IT security protocols.
• Engage with external vendors and service providers.
• Provide user training for new software and systems.
• Develop and maintain user manuals and documentation.

Requirements

Education

• Relevant IT qualification or certification
• Bachelor’s degree in Computer Science is a plus

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux
• Cloud Services

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Security+

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Experience with helpdesk software: Familiarity with ticketing systems for managing IT requests.
• Basic coding skills: Understanding of scripting languages like Python or Bash.

Benefits

• Health, dental, and vision coverage
• Retirement plan with company contribution
• Paid time off and holidays
• Opportunities for career advancement

Company Culture

• Innovation: We encourage innovative thinking and new ideas to drive our success.
• Community Engagement: We actively participate in community initiatives and projects.
• Work-Life Balance: We prioritize a healthy work-life balance for our employees.