Customer Success Manager

Job Description

We are looking for a Customer Success Manager who is passionate about client satisfaction to join our Johannesburg team. You will play a critical role in managing key customer accounts, ensuring their success and fostering lifetime relationships.

Responsibilities

• Foster strong relationships with clients, ensuring they are successful with our services.
• Collect customer feedback and provide actionable insights to the product team.
• Identify and resolve customer issues in a timely manner.
• Assist clients in optimising their use of our products and services.
• Develop success plans tailored to the individual needs of clients.
• Collaborate with marketing to identify upsell opportunities.

Requirements

Education

• Bachelor's degree in a relevant field, advanced degree preferred

Experience

• 5+ years of experience in customer success or related roles

Technical Skills

• Project Management Tools
• Customer Engagement Analytics

Soft Skills

• Empathy
• Adaptability

Certifications

• Certified Customer Experience Professional (CCEP)
• Customer Success Manager Certified

Languages

• English: Fluent

Advantageous

• Experience in SaaS customer success: Background in managing customer success in a software as a service company.
• Familiarity with agile methodologies: Understanding of agile project management and customer-centric frameworks.

Benefits

• Attractive salary with performance bonuses
• Health, dental, and vision benefits
• Work-from-home options
• Continuous learning and training programs

Company Culture

• Innovation: Innovation is at the heart of what we do; we welcome new ideas.
• Employee Well-being: We prioritise our employees' health and well-being, both physically and mentally.
• Professional Growth: We provide opportunities for our team to grow and develop their skills.