E-commerce Specialist

Job Description

We are seeking an E-commerce Specialist with hands-on experience in online retail operations and digital marketing strategies. The ideal candidate will possess strong analytical skills, enabling them to interpret data and drive decision-making processes to optimize our e-commerce platform. As a key player, you will oversee our online sales platform, improving user experience and boosting conversion rates.

Responsibilities

• Oversee daily operations of the e-commerce site.
• Implement promotional strategies to drive online sales.
• Analyze customer feedback and usage data to make informed adjustments.
• Coordinate with suppliers to ensure product availability.
• Engage in A/B testing to refine promotional strategies.
• Implement user-friendly features based on customer feedback.
• Utilize analytics tools to track and report on website performance.
• Collaborate with IT teams to enhance website functionality.
• Handle customer complaints and ensure effective resolutions.
• Maintain inventory records and synchronize with e-commerce listings.

Requirements

Education

• Bachelor's degree in Marketing, Business Administration, or a related field
• Master's degree is advantageous

Experience

• 3-5 years of experience in e-commerce or digital marketing

Technical Skills

• Google Analytics
• SEO/SEM
• E-commerce Platforms (Shopify, WooCommerce)

Soft Skills

• Analytical Thinking
• Communication
• Problem Solving

Certifications

• Google Analytics Certified
• E-commerce Management Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with social media advertising: Knowledge of how to leverage social media platforms for driving traffic and sales.
• Familiarity with email marketing tools: Experience in utilizing email campaigns to engage customers.

Benefits

• Competitive salary and performance bonuses
• Medical aid and retirement benefits
• Flexible working hours and potential remote work options
• Professional development opportunities

Company Culture

• Team Collaboration: We value teamwork and encourage open communication across all departments.
• Innovation Driven: We are committed to fostering a culture of innovation and creativity.
• Continuous Improvement: Regular training and development opportunities are available to all employees.