IT Support Technician

Job Description

We are seeking an IT Support Technician to provide exceptional technical support to our users. The ideal candidate will have a strong background in troubleshooting hardware and software issues, and the ability to communicate effectively with a range of users. This role is crucial to maintaining the efficiency of our IT systems and ensuring a smooth operational experience.

Responsibilities

• Respond to and resolve user requests and issues in a timely manner.
• Manage user accounts and permissions in Active Directory.
• Troubleshoot peripheral devices such as printers and scanners.
• Provide training and support to users on new technologies and software.
• Assist in database management and software updates.
• Work with third-party vendors to resolve complex issues.
• Assist in the development of IT documentation and user guides.
• Participate in IT projects and initiatives as needed.
• Perform routine maintenance on IT equipment.
• Ensure compliance with company policies and security standards.

Requirements

Education

• National Diploma in Computer Science or relevant field
• Bachelor's degree in IT or related field is preferred

Experience

• 2-4 years of experience in helpdesk or desktop support

Technical Skills

• Active Directory
• Linux Operating Systems
• Remote Support Tools

Soft Skills

• Communication Skills
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity best practices: Understanding of basic cybersecurity measures and protocols.
• Experience with cloud services: Exposure to cloud computing platforms like AWS or Azure.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company contributions
• Work-life balance initiatives
• Employee referral bonuses

Company Culture

• Innovation Driven: We encourage innovative thinking and creative solutions.
• Employee Empowerment: We empower our team members to take initiative and lead.
• Supportive Environment: We create a supportive workplace that fosters well-being.