IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our vibrant team in Port Elizabeth. In this role, you will provide essential technical support and administration for our IT systems, ensuring smooth operations and high levels of customer satisfaction.

Responsibilities

• Support users with technical problems via phone, email, and in-person.
• Assist in the setup and configuration of new hardware and software.
• Monitor and maintain computer systems and networks.
• Assist in maintaining security protocols and data integrity.
• Provide training to users on new technologies and software.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Remote Support Tools
• IT Security Best Practices

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent

Advantageous

• Knowledge of Cloud Services: Understanding of cloud computing and related services.
• ITIL Certification: Certification in IT Service Management best practices.

Benefits

• Comprehensive health insurance package
• Paid time off for personal development
• Flexible working environment
• Annual performance review

Company Culture

• Diversity and Inclusion: We embrace diversity and strive to create a welcoming environment for all employees.
• Work-Life Balance: We foster a healthy work-life balance, allowing our team to thrive both personally and professionally.
• Continuous Improvement: Our culture emphasizes continuous improvement and ongoing learning opportunities.