Telephone Quotation Clerk

Job Description

We are seeking a Telephone Quotation Clerk to join our team. In this role, you will be responsible for providing accurate and timely quotations to customers who reach out to us over the phone. You will engage with customers, understand their needs, and ensure they receive the highest level of service. The ideal candidate will possess excellent communication skills and a strong attention to detail.

Responsibilities

• Manage incoming calls from potential customers seeking pricing information.
• Clarify customer inquiries and provide detailed quotations.
• Process all requests efficiently to enhance customer satisfaction.
• Collaborate closely with sales and logistics teams to ensure seamless service.
• Keep accurate records of customer interactions and quotations.
• Proactively follow up on sent quotations for customer feedback.
• Exhibit a positive and responsive approach in communication.
• Assist with additional tasks related to customer service and support as directed.

Requirements

Education

• Matric certificate or equivalent

Experience

• 1-2 years of experience in customer-facing roles

Technical Skills

• CRM Software
• Microsoft Office

Soft Skills

• Interpersonal Skills
• Problem-Solving

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in a fast-paced environment: Ability to thrive under pressure and manage intense workloads.
• Proficiency with telephonic systems: Experience using telephone systems and handling voicemail effectively.

Benefits

• Salary ranges from R8,000 to R12,000 monthly, based on experience.
• Annual performance-based bonuses.
• Comprehensive health benefits.
• Flexible work environment.

Company Culture

• Innovation: We encourage innovative thinking and new ideas to enhance our services.
• Employee Recognition: We recognize and celebrate the contributions of our team members.
• Work-Life Balance: We promote a work-life balance that prioritizes well-being and productivity.