Customer Support Representative

Job Description

We are seeking a motivated Customer Support Representative to join our vibrant team in Pretoria. In this role, you will address customer inquiries, provide solutions, and ensure all interactions are positive. The ideal candidate should possess excellent communication skills and a passion for helping others.

Responsibilities

• Act as the primary point of contact for customer inquiries.
• Investigate and resolve customer concerns effectively.
• Build sustainable relationships of trust through open and interactive communication.
• Provide feedback to improve team performance and customer satisfaction.
• Assist in product training sessions as needed.
• Work collaboratively with team members to improve service delivery.

Requirements

Education

• Matriculation certificate
• Bachelor's degree in Communication or related field is a plus

Experience

• 2+ years of customer service experience preferred

Technical Skills

• Technology proficiency
• Familiarity with support ticketing systems

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with live chat support tools: Hands-on experience with chat support software to assist customers in real-time.
• Bilingual proficiency: Ability to assist customers in both English and Afrikaans.

Benefits

• Comprehensive health and dental insurance
• Quarterly team-building activities
• Flexible work hours
• Annual performance reviews with salary adjustments

Company Culture

• Innovation: We encourage creative thinking and initiative among our staff.
• Supportive Management: Our management team is committed to supporting every employee's personal and professional growth.
• Positive Work Environment: We strive to maintain a workplace culture that is positive and motivating.