E-commerce Manager

Job Description

As an E-commerce Manager, you'll spearhead our online retail operations, focusing on maximizing sales and enhancing customer experience. Your role will involve strategy development, team leadership, and analytics to drive growth.

Responsibilities

• Set and manage performance metrics for e-commerce operations.
• Engage directly with customers through feedback to improve service and product offerings.
• Optimize conversion rates through SEO and UX enhancements.
• Create and manage budgets for e-commerce projects and initiatives.
• Conduct A/B testing to determine the effectiveness of online marketing campaigns.
• Lead crisis management and resolution strategies for a seamless shopping experience.
• Ensure adherence to online security protocols and data protection regulations.
• Foster a collaborative environment to encourage innovative solutions.

Requirements

Education

• Bachelor's degree in Marketing or Business Administration
• MBA or relevant postgraduate qualification preferred

Experience

• 5 years of experience in digital marketing, e-commerce, or related fields

Technical Skills

• Social Media Management
• Content Management Systems (CMS)

Soft Skills

• Project Management
• Negotiation Skills

Certifications

• Certified Digital Marketing Professional
• HubSpot Inbound Marketing Certification

Languages

• English: Fluent

Advantageous

• Proficiency in data analytics tools (e.g., Tableau): Experience in utilizing data visualization tools to enhance reporting and insights.
• Experience with email marketing platforms: Hands-on experience with email marketing tools to engage customers effectively.

Benefits

• Comprehensive benefits including health and wellness programs.
• 401(k) plan with matching contributions.
• Paid time off and holiday leave.
• Dynamic and inclusive work environment.

Company Culture

• Supportive Environment: We foster a supportive environment that prioritizes well-being and teamwork.
• Growth Focus: We invest in our employees' growth and provide ample development opportunities.