Retail Store Manager

Job Description

Join us as a Retail Store Manager in Cape Town and take charge of our dynamic retail environment. In this role, you'll lead a team to drive sales and provide exceptional customer service while ensuring that store operations run smoothly.

Responsibilities

• Lead and motivate the team to achieve high performance.
• Analyze sales trends and adjust strategies accordingly.
• Ensure that the store is fully stocked and organized.
• Address customer complaints and feedback promptly.
• Conduct regular staff meetings to align goals and performance.
• Liaise with suppliers and coordinate product deliveries.
• Maintain store appearance and cleanliness.
• Develop employee schedules and manage staffing levels.
• Evaluate and implement visual merchandising techniques.
• Promote a customer-first culture within the store.

Requirements

Education

• Matric (Grade 12) required
• Degree in Business Management or Retail Management is advantageous

Experience

• 5+ years of experience in retail management

Technical Skills

• Inventory Management
• Sales Analysis

Soft Skills

• Leadership
• Communication

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with retail sales software.: Familiarity with retail management systems to streamline operations.
• Customer relations experience.: Effective in building relationships with customers for better retention.

Benefits

• Competitive salary with performance bonuses
• Medical aid contribution
• Staff discounts on products
• Opportunities for career progression

Company Culture

• Team Spirit: We foster a supportive and collaborative work environment where every team member contributes.
• Customer-Centric Approach: Our focus is always on providing the best experience for our customers.