Customer Support Representative

Job Description

Looking for a dedicated Customer Support Representative to join our dynamic team in Cape Town. You will act as the first point of contact for customers, offering support and guidance while ensuring a seamless experience. If you're enthusiastic about customer service and possess excellent communication skills, consider applying!

Responsibilities

• Handle customer requests and ensure a high level of customer care.
• Respond quickly to customer feedback and resolve issues.
• Maintain a positive attitude and a customer-centric approach.
• Track key performance metrics, ensuring targets are met.
• Support marketing efforts by sharing customer insights.

Requirements

Education

• Matric / High School Diploma
• Degree in Business Administration or relevant field is preferred

Experience

• 3+ years in customer service roles

Technical Skills

• Help Desk Software
• Social Media Tools

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Multi-language capability: Ability to communicate in multiple languages is a plus.
• Previous sales experience: Experience in upselling services to customers.

Benefits

• Attractive salary package with bonuses
• Health, dental, and vision insurance
• Flexible working hours
• Continuous training and career advancement opportunities

Company Culture

• Inclusivity: We encourage diversity in the workplace and promote a culture of inclusion.
• Innovation: We thrive on fresh ideas and innovative solutions; every voice counts.
• Supportive Environment: Our team is supportive, fostering an environment where everyone can thrive.