IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician who excels in providing technical assistance and support for our team and clients. You will be responsible for troubleshooting hardware and software issues, ensuring smooth technical operations.

Responsibilities

• Serve as primary contact for IT support desk.
• Manage technical queries and troubleshoot hardware malfunctions.
• Install software updates and enhancements as necessary.
• Participate in IT projects that improve system efficiency.
• Create and maintain user accounts in systems and applications.
• Develop and maintain clear documentation for IT processes.
• Assist with network configuration and management.
• Support occasionally mobile device issues for staff.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications (e.g., CompTIA, A+) considered advantageous

Experience

• 2+ years experience in IT support or a related field

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Problem-solving
• Communication
• Teamwork

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services (e.g. Azure, AWS): Knowledge of cloud infrastructures and solutions.
• Familiarity with ITIL Framework: Understanding of IT Service Management best practices.

Benefits

• Medical aid and wellness programs
• Performance bonuses
• Continuous training and career development
• Work-life balance initiatives

Company Culture

• Innovative Environment: We encourage creativity and innovation in our approach to technology solutions.
• Continuous Improvement: A commitment to personal and professional growth is paramount to our culture.
• Inclusivity and Diversity: We celebrate diverse backgrounds and promote an inclusive workplace for all.