IT Support Technician

Job Description

Join our dedicated team as an IT Support Technician, where you will play a critical role in managing and troubleshooting IT systems. We are looking for a proactive individual with experience in hardware and software support, who can ensure smooth IT operations. Your ability to provide exceptional customer service will be a key part of this role.

Responsibilities

• Serve as the first point of contact for IT support, resolving user issues efficiently.
• Install, configure, and maintain desktop and laptop systems.
• Manage inventory of IT equipment and software licenses.
• Assist with system upgrades and deployments.
• Provide training to staff on new technology and software.
• Contribute to the planning and implementation of IT projects.
• Ensure all IT operations comply with company policies and procedures.

Requirements

Education

• Bachelor's degree in Computer Science or equivalent

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Analytical Thinking

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Understanding of cybersecurity principles: Basic knowledge of cybersecurity best practices and tools.
• Experience in VoIP systems: Familiarity with voice over IP systems and support.

Benefits

• Comprehensive health insurance plans
• Retirement savings plan with company contributions
• Flexible working hours
• Access to training programs and resources

Company Culture

• Learning Environment: We offer continuous learning opportunities for career advancement.
• Respect and Recognition: We recognize and reward our team members for their contributions.
• Open Communication: We promote a culture of feedback and open dialogue.