IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team in Bloemfontein. The ideal candidate will be responsible for providing technical support to our clients and resolving IT issues, ensuring the highest level of customer satisfaction.

Responsibilities

• Identify recurring IT issues and propose solutions to improve service.
• Maintain a knowledge base of common support issues and resolutions.
• Assist in setting up new user workstations and peripherals.
• Ensure compliance with IT security policies and procedures.
• Provide assistance in project work as required.
• Collaborate with other teams on cross-functional IT projects.
• Document IT procedures and user manuals for training.
• Provide feedback to the IT Manager on team performance and issues.

Requirements

Education

• BTech or degree in IT or relevant field
• Additional IT certifications are a plus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Linux OS
• Virtualization

Soft Skills

• Time Management
• Customer Service

Certifications

• ITIL Foundation certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Sesotho: Basic

Advantageous

• Experience with firewall configuration: Hands-on experience with managing firewall settings.
• Basic scripting skills: Familiarity with basic scripting for automation tasks.

Benefits

• Comprehensive health and wellness programs
• Flexible working conditions
• Employee discounts on IT products
• Career growth opportunities and training

Company Culture

• Innovation and Creativity: We encourage creativity and innovation in problem-solving.
• Work-Life Balance: We prioritize a healthy work-life balance for all our employees.
• Recognition and Reward: We recognize and reward your contributions to the team and company.